About 18 months ago, I decided we needed a retaining wall built behind our garage.  I was reluctant to call the guy who had built another wall for us.  It was not that the garden wall he had built was not good – in fact, it was bloody good.  The problem was he took ages and ages to come.  I remember ringing him on a regular basis until, finally, he arrived.  When he did come, he came with a smile, did a good job and did things over and above what was called for.

In the end, I decided to risk it and called, let us name him, ***.

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