About 18 months ago, I decided we needed a retaining wall built behind our garage. I was reluctant to call the guy who had built another wall for us. It was not that the garden wall he had built was not good – in fact, it was bloody good. The problem was he took ages and ages to come. I remember ringing him on a regular basis until, finally, he arrived. When he did come, he came with a smile, did a good job and did things over and above what was called for.
In the end, I decided to risk it and called, let us name him, ***.